The services we provide are aligned with the needs of our customers. The quality of our products, experienced engineers and our worldwide partner network assure the maintenance and service for every unit we have sold. From process development to preliminary testing, from initial installation to daily production, PROMESS offers holistic product expertise from a single source and thus provides sustainably rapid service and competent consulting.
Check out our services brochure here.
We have consistently geared our range of services to your needs. Competent employees and a worldwide partner network ensure services for every unit sold. From process development to preliminary tests, commissioning and use at the customer's premises, PROMESS offers the entire product know-how from a single source, thus ensuring fast service and competent advice in the long term.
MODULE 3: TRAINING FOR SERVICE PERSONNEL
- Content of module 1
+ Generating and testing own programs
+ Interpreting error messages - + Interface functions
- + Replacing components
- + Recalibrating a force transducer
Requirements: Targeted at service/maint. personnel; proficiency w/electr. equipment and NC axes required
Duration: 2 days
Our maintenance contract contains:
- 1 x annual maintenance checkup including following services:
- Re-greasing of all lubricated areas
- Transmission oil change when necessary
- Inspection of mechanical and safety-relevant parts
- Replacement of worn parts when necessary
- Software update
- Creation of machine status report and offer to eliminating any deficiencies or faults
- Calibration of force transducer
- Adjustment work
- Issuing of calibration certification
- 12-month extension to guarantee following maintenance
- Express delivery with no additional charges
- 10% discount on single parts
- 10% discount on additional services and training
Regular calibration of PROMESS units prevents incorrect process parameters and ensures constant manufacturing quality. To this end, PROMESS offers the necessary accessories and, if desired, a calibration service, which is performed by experienced and qualified service technicians and which includes the following:
