Service

Do you have any questions? Call under

+ 49 30 628872-60

Service = Serving our customers

The services we provide are aligned with the needs of our customers. The quality of our products, experienced engineers and our worldwide partner network assure the maintenance and service for every unit we have sold. From process development to preliminary testing, from initial installation to daily production, PROMESS offers holistic product expertise from a single source and thus provides sustainably rapid service and competent consulting.

Check out our services brochure here.

Our services include:

  • Process development
  • Preliminary testing
  • Rental units
  • Installation
  • Extensive documentation
  • Training
  • Local and remote maintenance
  • Calibration services
  • Emergency repairs and spare part delivery
  • Consignment warehouse
  • Worldwide distribution and service network

Training

Learn more about the simple operation of our products

We have consistently geared our range of services to your needs. Competent employees and a worldwide partner network ensure services for every unit sold. From process development to preliminary tests, commissioning and use at the customer's premises, PROMESS offers the entire product know-how from a single source, thus ensuring fast service and competent advice in the long term.

Maintenance

Avoid expensive repairs

Preventative maintenance is the simplest means of reducing costly standstills in production, increasing machine life and boosting productivity. Our services offer flexible maintenance for your plant with minimum downtime.

Our maintenance contract contains:

  • 1 x annual maintenance checkup including following services:
    • Re-greasing of all lubricated areas
    • Transmission oil change when necessary
    • Inspection of mechanical and safety-relevant parts
    • Replacement of worn parts when necessary
    • Software update
    • Creation of machine status report and offer to eliminating any deficiencies or faults
    • Calibration of force transducer
    • Adjustment work
    • Issuing of calibration certification
  • 12-month extension to guarantee following maintenance
  • Express delivery with no additional charges
  • 10% discount on single parts
  • 10% discount on additional services and training

Calibration services

Quick & easy

Regular calibration of PROMESS units prevents incorrect process parameters and ensures constant manufacturing quality. To this end, PROMESS offers the necessary accessories and, if desired, a calibration service, which is performed by experienced and qualified service technicians and which includes the following:

Express delivery

On request and for an additional charge, we can deliver our assembly units UFM Line5 within two weeks by express delivery for up to five units. 

Please note that we offer this service only for our assembly presse UFM Line5.

Top